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FREQUENTLY ASKED QUESTIONS


 

For Originals.

- Standard shipping is free
- 2 days shipping will have to be calculated in function of weight. contact me: 1(518) 415 0784
- overnight shipping- contact me: 1(518) 415 0784

FOR PRINTS   we will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

SHIPPING PRICES are calculated based on your cart total as follows: 

Cart Total From
To
Standard Shipping*
2-Day Shipping*
Overnight Shipping*
International Shipping Charge*
$0.00
$49.99
$9.99
$11.99
$19.99
$46.85
$50.00
$74.49
$14.99
$16.99
$23.99
$83.90
$75.00
$99.99
$18.99
$21.99
$24.99
$98.71
$100.00
$149.99
$21.99
$37.99
$57.99
$133.27
$150.00
$199.99
$49.99
$74.99
$99.99
$148.09
$200.00
$499.99
$57.99
$83.99
$125.99
$246.84
$500.00
$999.99
$75.99105.99$149.99$357.99
$1,000.00
Plus
$99.99
$149.99
$199.99
$493.71

** Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges.  Please see our Crate and Freight shipping policies below for more information.

Large Size Products and Crating Policies

Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost.  All additional Crate fees are included in the product total.

  • Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
  • Crate for MetalPrints over 40x60 $20.00 (required)

Products over 40" long that are shipped flat may require freight shipping, 

We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.

Shipping Outside of the Continental US, Expedited Shipping, and Special Requests

APO shipping is charged full cost and sent via USPS.

Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.

We are not responsible for duties and taxes required for international shipping.

Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us with the details of what will be in the order and the address it will be shipped to.

FOR ORIGINALS  Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be free for national shipping. 

Cart Weight
Ground Shipping
Expedited 2 Day Shipping
Up to 5LBs
Free
$19.95
5 - 10 LBs
Free
$29.95
10-15 LB
Free
$39.95
15 LB +
Free
$49.95

(Please note these are only examples and not actual shipping prices according to weight)

WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?

  • I will accept all return if you are discontented with the work you received.. 
  • We do our utmost to ensure that your original paintings are packaged carefully and arrive safely at their destination.
  • If your painting arrive damaged, please keep all packaging and contact mtakvorianholmes@gmail.com with your order number for further instructions.

CAN I CANCEL MY ORDER?  

All print sales are final. 

For originals (paintings), Please contact mtakvorianholmes@gmail.com or call me 518 415 0784, ASAP if you need to cancel your order. It can take a couple of days for me to process your order. so It could be cancelled. After that it might be difficult. So please email ASAP.

You will have to pay for the return shipping if the work has left my studio.

Money will be refunded minus 3% if payments were done through Paypal or credit cards.

HOW LONG DOES IT TAKE TO PROCESS A REFUND?  

Processing a refund can take up to 7-10 business days.  

HOW DO I RETURN MY PACKAGE?  

For a refund or replacement, please email mtakvorianholmes@gmail.com

However, you will have to pay for the return shipping. Remember that the shipping from my end was free.

WHO TO CONTACT?  

You can reach out at any time by email at mtakvorianholmes@gmail.com

By phone: 518 415 0784 

HOW CAN I KEEP UP WITH YOUR NEW WORK? 

I would love for you to be the first to know about any new work! 

Instagram: https://www.instagram.com/magtakvorian/

Pinterest: https://www.pinterest.com/magtakvorian/_created/

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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

I would return the money paid for any Original Paintings if you dislike it after you have received it. I will ask you to pay for the return postage though. The refunding will happen when I receive the painting back in good condition.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

I like to paint in oil on stretched linen or prepared papers. For paper: I cover the paper with a coat of rabbit skin glue with dry pigments in it to make it impermeable to oil. I used Archival papers, Arches (hot pressed)300 or 150lb. En plein air I also use boards that I prime myself with a home made gesso (French chalk from Champagne with rabbit skin glue) but most often now I use paper (Arches). Successful sketches are glued on exterior birch plywood. I use Rabbit skin glue. For the stretched canvases, I prepare my own grounds. I order the stretchers from an Art supplier, Blick/Utrecht, I favor aluminum stretchers for large canvases since they are lighter than wood. The linen I favor is 74B. I prime the stretched linen with a chalk/oil gesso from a formula that was used by the old masters. It offers a wonderful surface that feels like ivory and makes the paint flows beautifully. However, that surface is delicate, therefore, I also often use an acrylic gesso ( Utrecht) that is a lot more flexible and less prone to cracks but requires a lot more build up, "work", unlike the gesso ground or the smooth paper surface. For my drawings I use Sennelier inks that I order from France. Black and also Broux de noix. for my "mixed media" work I use acrylics, Sennelier pastels and inks (and all sorts of other stuff I find in the studio) on hot press Arches papers.

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This Website Supports Augmented Reality to Live Preview Art

This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

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